Customer Care

Consider us YOUR 12th Man.

As you do your part to support the Aggies, our team is here to ensure that your experience as an Aggie Energy customer is just as exciting and memorable as game day at Kyle Field.

We're here around the clock every single day of the year to assist you:

• 24/7 access to live assistance
• Texas-based customer care
• Easy-to-understand monthly bills
• Customer-focused employees
• No hidden fees

A bit about deregulation

Deregulation refers to the restructuring of the Texas electricity market. In Texas, there used to be only one choice for electricity based on where you live. Deregulation began in 2002, when a new state law broke apart the old monopolies and separated the delivery of electricity from the electricity itself. Now, in much of the state, one company reads the meters and maintains the poles and wires that deliver the electricity and many companies now compete to sell the electricity that runs over the poles and wires. As a result, Texas consumers benefit from competitive rates, more product options and greater service levels.